will accept your returns for exchanges or credit within 15 days of purchase. Merchandise must not show any evidence of wear and must be returned with all its original tags, accessories, and packaging. Boots may be exchanged or returned only if the soles are unscratched and the boots are in new condition.

Unfortunately, we are not able to reimburse you for any shipping costs you incur purchasing an item, return shipping costs are the customer’s responsibility. Purchases made November 1 through December 31 have an extended return period of 15 days after new years.

HOW TO SHIP YOUR RETURN OR EXCHANGE strongly recommends that all return shipments be made by UPS, so that you can take advantage of their shipment tracking system. We cannot assist you with lost return shipments unless a tracking number has been assigned to the shipment.

You must include the Merchandise Return Form with your return. Be sure to include a copy of your packing slip, email order confirmation, or a printed copy of your order inside the package.

If you are to receive credit on your credit card, allow one to three to six billing cycles for the credit to appear on your statement. If there is an additional amount owed, your credit card will be charged for any replacement merchandise when shipped.


If there is a Rodeo Western retail store near you, you may return your online purchase to the store for exchange or store credit. You must take a printed copy of your order to the store along with your merchandise. You can print a copy of your order by viewing your Order History.


If you have any questions regarding your order, please email customer service. You may also contact us by telephone:432-362-7441

Hours of operation for our Customer Service Department: Mon-Sat 11am – 8pm |

Customer service is closed on the following holidays: Thanksgiving Day, Christmas Day, and New Year’s Day.

Thank you for shopping at Rodeo Western